In recognition of costs incurred by the Centre for planning, preparation, facilitation, and materials for programs, the following guidelines are in effect:

• A full refund of fees will be given if a member/non-member cancels his/her participation in a program 48 hours prior to the start date of the program. Alternatively, the fees can be applied to another program.

• A full refund of fees, less an administration fee of $20 will be given if a member/non-member cancels his/her participation in a program without 48 hours notice. Alternatively, the fees can be applied to another program.

• A refund of fees or credit note will not be given after the start date of a program. Individual consideration will be given if the withdrawal is due to medical reasons (less an administration fee of $20). A doctor’s note is required.

• For nutrition programs with food, no refund or credit will be given for any withdrawal reason without 72 hours notice.

• If the Centre cancels the program a full refund will be given. Alternatively, the fees can be applied to another program.

• No refunds will be given under $10.00. A credit note will be issued instead.

• No refunds will be given for personal training. Individual consideration will be given for unused sessions due to medical reasons (less an administration fee of $20). A doctor’s note is required.